Cancellations
Orders cannot be canceled after they have been processed.
General Returns
All returns must be requested within 90 days of invoice. Returned merchandise will ONLY be accepted with an issued Return-Authorization number and ONLY within 30 days of issuing of that Return-Authorization number. All Special-Order products, paints, chemicals, lubricants, LPG tanks, and fire extinguishers are non-returnable once ordered. Returned items must be returned to Forklift 101 with freight prepaid.
All returns, except for returns involving a Forklift 101 order or product error, will be subject to a 25% restocking charge per line item.
Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, FORKLIFT101 will either (at its sole discretion) repair or replace the merchandise at no charge, or issue a full credit or the defective merchandise, including freight. Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and the 25% restocking charge per line item.
Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.
Before returning any merchandise to FORKLIFT101, a Return Authorization Number must be obtained from FORKLIFT101. Your request must include:
- Part Number & Description
- Return Reason
- FORKLIFT101 Invoice Number
- Customer's P.O. Number
Core Charges
Core credits will be voided if cores are not returned to Forklift 101 within 90 days.
Cores may have deductions for the following reasons:
- Core has been disassembled
- Missing parts
- Bad or unserviceable non-standard replacement components
- If Cores are not of the same configuration as the remanufactured unit supplied
Cores must be returned in the same container that the remanufactured unit was shipped in or be subject to a $100.00 charge. Returned items must be returned to FORKLIFT101 with freight prepaid.
Starter and Alternator WarrantyFORKLIFT101 warrants Starters and Alternators from defects in materials and workmanship under normal use. This warranty is made for a period of one year from the date of the original sale.
FORKLIFT101 will replace any Starter or Alternator that proves defective in material or workmanship without charge. The defective item must be returned freight prepaid to FORKLIFT101 with proof of purchase and a brief explanation of the defect.
All Starters and Alternators returned to Forklift 101 for warranty will be tested for defects before credit is issued. Starters and Alternators that are returned for warranty that test to be free of defects will be returned to the customer with a $10.00 testing fee, freight collect.
Limited WarrantyForklift 101 warrants that the products it manufactures and distributes are free from defects in materials and workmanship under normal use. This warranty is made for a period of one year, or as indicated from the date of the original sale. (Flash tubes, light bulbs, sealed beams, and similar products are subject to a 90-day warranty.) This warranty is PARTS ONLY and does not cover any labor charges.
Forklift 101 will repair or replace any item sold that proves defective in material or workmanship without charge. The defective item must be returned, freight prepaid to Forklift 101 with proof of purchase and a brief explanation of the defect.