🔄 How to Return an Item

We make returns simple and transparent. Please follow the steps below to ensure your return is processed quickly and correctly.

📦 Start a Return

All returns require an approved Return Merchandise Authorization (RMA) number before any item is shipped back.

⚠️ Returns sent without an RMA will be refused and returned to sender.

1️⃣ Request an RMA

To start a return, call us or email us:

  Phone: 888-508-7278
  Email: customercare@forklift101.com

 
• Order number
 
• Reason for return
 
• Contact information

⏱️ Takes less than 2 minutes.

2️⃣ Receive Your RMA

Our returns team reviews all requests within 1–2 business days. Once approved, you will receive:

 
• Your RMA number
 
• Return instructions via email

3️⃣ Ship Your Item

 
• Ship your return within 10 days of RMA approval
 
• Use a trackable shipping carrier
 
• Clearly write your RMA number on the outside of the package

⚠️ Expired RMAs will not be accepted.

4️⃣ Inspection & Refund Processing

Once your item is received:

 
• All returns are inspected upon arrival
 
• Refunds are processed within 3–10 business days

🔧 Complex or technical parts may require up to 30 business days for full processing.

⏱️ Processing Time by Return Type

✅ Return Requirements

To qualify for a return, all of the following conditions must be met:

 
• Item is unused and uninstalled
 
• Item is in original, undamaged packaging
 
• No signs of corrosion, modification, or physical damage
 
• Item is in fully resalable condition
 
• Return is initiated within 30 days of delivery
 
• A valid RMA number was issued before shipping

⚠️ Items showing signs of installation, damage, or alteration may be refused or subject to reduced credit.

💲 Restocking Fees

💡 Not sure which applies? Contact us before shipping and we’ll clarify.

⚡ Installed Electrical Parts (Non-Returnable)

Electrical components that have been installed cannot be returned.

Includes:

 
• Starters & alternators
 
• Controllers & modules
 
• Battery chargers
 
• Relays & solenoids

⚠️ If installation is detected, the return will be refused and shipped back at your expense.

🔁 Core Return Policy (Remanufactured Parts)

Certain remanufactured parts require a core return to receive full credit.

 
• Core credits will be voided if cores are not returned within 90 days
 
• Cores must be returned freight prepaid to Forklift 101

⚠️ Core deductions may apply if:

 
• Core has been disassembled
 
• Core is missing parts
 
• Core contains non-standard or unserviceable components
 
• Core is not the same configuration as the remanufactured unit supplied

📦 Packaging Requirement

 
• Cores must be returned in the original shipping container
 
• Failure to do so may result in a $100 packaging fee

🚫 Non-Returnable Items

Certain items are non-returnable regardless of condition. If unsure, please contact us before placing your order.

📦 Shipping & Damaged Items

📸 Items Damaged in Transit

If your item arrives damaged:

 
• Report within 48 hours of delivery
 
• Keep all original packaging
 
• Email: customercare@forklift101.com

Include:

 
• Order number
 
• Photos of item and packaging

✅ We will:

 
• Cover return shipping
 
• Send a replacement or issue a full refund
 
• Handle the carrier claim

🚚 Return Shipping Costs

 
• Standard returns: Customer pays return shipping
 
• Our error: We cover return shipping costs
 
• We can provide a prepaid return label upon request (cost may be deducted from refund)

🌍 International orders: Customer is responsible for return shipping, duties, and customs fees.

❌ Order Cancellations

Orders cannot be canceled once they have been processed.

If you need to make a change, please contact us immediately after placing your order. We will do our best to assist before processing begins.

📞 Need Help?

  Email: customercare@forklift101.com
  Phone: (888) 508-7278

⚠️ Important Notes

 
• Policies are subject to change without notice
 
• Please review before placing your order
 
• Contact us before returning if you are unsure about eligibility

Warranty Policy

At Forklift Parts Sales / Forklift 101, we stand behind the quality of the parts we sell. This Warranty Policy explains coverage periods, what is covered, what is excluded, and how to submit a warranty claim.

All warranty periods begin on the date of shipment, unless a different warranty term is listed on your invoice or product page.

Warranty Coverage Periods

Coverage by Product Type

If a product listing or invoice states a different warranty period, that specific warranty term will apply.

What the Warranty Covers

This warranty covers:

 
• Defects in materials or workmanship
 
• Parts that fail to operate within original specifications under normal use
 
• Manufacturing-related defects identified within the warranty period

What the Warranty Does Not Cover

This warranty does not cover:

 
• Damage caused by misuse, abuse, or improper installation
 
• Unauthorized modification or alteration
 
• Normal wear items and routine maintenance parts
 
• Labor charges, rental equipment, downtime, or lost productivity
 
• Consequential or incidental damages
 
• Parts used outside their rated specifications
 
• Used, rebuilt, or previously repaired parts unless specifically stated otherwise

How to Submit a Warranty Claim

All warranty claims require an approved RMA number before any item is returned. Items shipped without an approved RMA may be refused at our warehouse.

Step 1: Submit Your Request

Contact our warranty team or submit a warranty request with your:

 
• Order number
 
• Part number
 
• Description of the issue

Step 2: Receive Your RMA

Our team reviews warranty requests within 1–2 business days. If approved for return evaluation, we will provide:

 
• Your RMA number
 
• Return instructions

Do not ship your part until you have received your RMA.

Step 3: Return the Part

 
• Clearly write the RMA number on the outside of the package
 
• All warranty returns must be shipped freight prepaid by the customer

Step 4: Inspection and Testing

Returned parts are inspected and tested within 3–10 business days after receipt. Some complex or technical parts may require up to 30 business days for complete evaluation.

Step 5: Resolution

If your claim is approved, we will send a replacement part. A refund will only be issued if the original part is no longer available.

Advance Replacement Program

Qualified customers may request an advance replacement before the defective part is received and inspected. This program is available only to select high-value accounts and is offered on a case-by-case basis. It is not a standard entitlement.

How the Program Works

 
• A temporary credit card authorization is placed for the value of the replacement part
 
• The hold is released once the defective unit is returned and the warranty claim is confirmed
 
• If the hold is declined, the claim will proceed under the standard warranty process

Important Notes

 
• Advance replacement is not available for all customers or all claims
 
• If the returned part is found to have No Fault Found, the hold may be converted into a charge
 
• A restocking fee may also apply in those cases

No Fault Found (NFF) Policy

If a returned part is tested and found to have no defect, it will be classified as No Fault Found (NFF).

In NFF situations:

 
• A 25% restocking fee may apply if you request credit
 
• A testing fee may apply for parts requiring electrical evaluation
 
• Return shipping, repair, or replacement costs may be your responsibility
 
• Credit may be denied if testing confirms no defect

If you are unsure whether your issue is caused by a defective part, contact us before returning it. Our team may be able to help troubleshoot the problem and avoid an unnecessary return.

Parts Excluded from Warranty

The following items are considered normal wear or maintenance items and are not covered under warranty:

 
• Bearings
 
• Seals
 
• Gasket kits
 
• Carbon brushes
 
• Brake pads and shoes
 
• Clutches
 
• Belts
 
• Chains
 
• Air filters
 
• Oil filters
 
• Hydraulic filters
 
• Fuel filters
 
• Tires
 
• Wheels
 
• Rollers
 
• O-rings
 
• Hoses
 
• Maintenance kits
 
• Used parts

Terms and Limitations

Our liability under this warranty is limited solely to the repair, replacement, or credit of the defective part, at our discretion. We are not responsible for:

 
• Labor costs
 
• Equipment rental
 
• Downtime
 
• Lost productivity
 
• Consequential or incidental damages

Additional terms:

 
• All warranty returns require a valid RMA before shipment
 
• Items received without an approved RMA may be refused
 
• All warranty returns must be shipped freight prepaid by the customer
 
• We may substitute an equivalent or upgraded part if the original SKU has been discontinued
 
• The customer assumes responsibility for damage caused by misuse or improper installation
 
• Warranty coverage applies only to the original purchaser and is non-transferable
 
• If any part of this policy is found unenforceable, the remaining terms will remain in effect

Contact Our Warranty Team

If you have questions about a warranty claim, please contact us and have your order number ready.

  Warranty Hotline: 1-800-508-7278
  Email: customercare@forklift101.com
  Hours: Monday–Friday, 9:00 AM – 4:00 PM PST

Policy Updates

This policy may be updated at any time without prior notice. Changes will not apply retroactively to orders already placed.

Shipping Policy

At Forklift Parts Sales / Forklift 101, we understand that getting the right part quickly is critical to keeping your equipment running and minimizing downtime. We work hard to process, pack, and ship orders as efficiently as possible while ensuring your items arrive safely and in good condition. Our parts are packaged in durable, high-quality shipping materials to help protect them during transit.

Shipping Network

We ship from multiple distribution points across North America to help reduce delivery times and improve order efficiency. Our shipping network is designed to provide fast and reliable service throughout the United States and beyond.

Order Processing

 
• In-stock items ordered before 2:00 PM ET, Monday through Friday, are typically shipped the same business day
 
• Backordered items will ship once they become available
 
• Orders placed after cutoff time, on weekends, or on holidays will be processed on the next business day

Estimated Delivery Times

 
• Ground shipping: typically 3 to 9 business days from the shipment date
 
• Expedited / air shipping: available at an additional cost
 
• Emergency 1-day delivery: available for qualifying orders through air shipment services

Delivery times are estimates only and may vary based on destination, carrier delays, weather, product availability, and other conditions outside our control.

Free Shipping Offer

Orders of $850 USD or more may qualify for free shipping on eligible items shipped within the continental United States. Free shipping applies only to qualifying products and does not apply to all items.

Free shipping does not apply to:

 
• Motors
 
• Engines
 
• Forks and fork extensions
 
• Tires
 
• Pallet trucks
 
• Chargers
 
• Attachments and load backrests
 
• Drop ship products
 
• Items over 75 lbs
 
• Alaska, Hawaii, Puerto Rico, or international shipments

Standard Ground Shipping Rates

These rates apply to standard U.S. shipments only and exclude special freight items, oversized items, and certain product categories.

Large Orders Over $2,500

U.S. orders over $2,500 net value may ship with surface freight prepaid using our choice of carrier. This may apply to stock products and certain large-item categories, but does not apply to drop ship products.

Eligible categories may include:

 
• Forks and fork extensions
 
• Tires
 
• Pallet trucks
 
• Attachments and load backrests
 
• Chargers
 
• Cutting edges
 
• Forklift jacks
 
• Items over 45 lbs

Special Freight Items

Some products require special freight handling and may not qualify for flat-rate or free shipping. These may include:

 
• Forks
 
• Engines
 
• Tires
 
• Chargers
 
• Pallet trucks
 
• Heavy or oversized items
 
• Attachments
 
• Drop ship items

Shipping costs for these items may be calculated separately based on carrier rates, weight, size, and destination.

COD Orders

Ground COD orders may be subject to:

 
• Standard freight and handling charges
 
• Additional COD fees

Special COD orders may be charged at carrier freight rates plus applicable COD fees.

Backorders

 
• Ground backorders are typically shipped freight prepaid using our selected carrier
 
• Air backorders are charged at the carrier’s listed freight rate unless the customer requests ground shipping instead

International Shipping

International shipping is available, but additional terms apply.

 
• International shipments are charged based on standard carrier freight rates
 
• Customers outside the U.S. may need to arrange a freight forwarder
 
• Customers are responsible for any applicable duties, taxes, customs fees, and import/export charges

Freight Forwarder Terms

If a customer uses a freight forwarder:

 
• Our responsibility ends once the freight forwarder accepts and signs for the shipment
 
• Orders under $2,500 may be subject to a $45 document processing fee
 
• This fee may be waived if a valid Third Party Transporter Authorization Form is on file

Tracking Information

A tracking number is provided for all shipped orders whenever available, so you can monitor your shipment in transit. If you have questions about shipping times, costs, or tracking, our customer service team is available to assist.

Damages, Delays, and Shipping Disputes

Please inspect your shipment as soon as it arrives.

 
• Shipping disputes or delivery-related complaints must be reported within 60 days of shipment
 
• Carriers may only retain tracking details for 60 to 90 days, so timely reporting is important
 
• Delays caused by weather, carrier disruption, or other events outside our control are not eligible for shipping refunds

If your shipment arrives damaged, contact us promptly and keep all original packaging and shipping materials.

Returns and Cancellations

 
• Orders may only be canceled before they are processed
 
• Because orders are processed quickly, cancellation requests must be submitted immediately after placing the order
 
• Returns must be requested within 30 days of invoice date
 
• Returned items must be unused and in new condition to qualify for return consideration

For full details, please review our Return Policy.

Contact Us

If you have questions about shipping, tracking, freight charges, or delivery options, please contact our team:

  Forklift Parts Sales / Forklift 101
  Phone: (888) 508-7278
  Email: customercare@forklift101.com

Important Notes

 
• Shipping times are estimates and not guaranteed unless specifically stated
 
• Shipping promotions apply only to qualifying products and destinations
 
• Policies may be updated at any time without prior notice